How do I return an item?
You have 30 days from the time you receive your order to request a return or exchange on fingertip pulse oximeters. Please Note: Some items which make contact with the user are not eligible for return unless they are defective. Some handheld and tabletop units are not eligible for return if used. Unless defective, shipping charges will not be refunded. Returns that are not defective must be in their original, undamaged and clean packaging.
All returns require a Return Authorization, please call or email us. Once your return request has been approved, ship your products back to our facility using your own method. Please remember to include all the items you received with your original purchase (example: accessories, manuals, cords) in your return package. Use the original packing box, or one comparable, and ship your products back to Concord.
Refunds are contingent upon inspection of item(s) once we receive it. You will receive your refund within 1 week of us receiving the return. Your refund will be applied to the same method as you used for payment. There could be up to a 40% restocking fee for returned items that are not in resellable condition (example: damaged or missing original boxes, cables, instruction manuals, CDs, etc.). Items that are defective qualify for full store credit or a full refund to your original method of payment.
A Prepaid Return Label is available upon request to those returning products back as "defective or damaged". Note: If the product is tested and found to be operational and resellable, a credit will be applied for the product price less the price of the prepaid return label.