Return to Help Index
|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.|
|What is the return policy?|
|You have 30 days from the time you receive your order to request a return or exchange on fingertip pulse oximeters. Please Note: Some items which make contact with the user are not eligible for return unless they are defective. Some handheld and tabletop units are not eligible for return if used.
All returns require a Return Authorization, please call or email us. Once your return request has been approved, ship your products back to our facility using your own method. Please remember to include all the items you received with your original purchase (example: accessories, manuals, cords) in your return package. Use the original packing box, or one comparable, and ship your products back to Concord.
Refunds are contingent upon inspection of item(s) once we receive it. You will receive your refund within 1 week of us receiving the return. Your refund will be applied to the same method as you used for payment. There could be up to a 25% restocking fee for returned items that are not in resellable condition (example: damaged or missing original boxes, cables, instruction manuals, CDs, etc.). Items that are defective qualify for full store credit or a full refund to your original method of payment.
A Prepaid Return Label is available upon request to those returning products back as "defective or damaged". Note: If the product is tested and found to be operational and resellable, a credit will be applied for the product price less the price of the prepaid return label.